Support

Your message should never be trapped behind a technical problem.

Contact support

Email the support team with the device you are using, what you expected to happen, and what happened instead. Do not include passwords, payment-card details, or confidential sermon content.

Email support@sermonnotespro.app

Before you present

Open Preflight from your sermon. It checks local sermon data, Scriptures, media availability, Pro video entitlement, clip ranges, database health, and connected-display status before you walk on stage.

Open the presentation software guide for HDMI, ProPresenter, EasyWorship, OBS, vMix, Wirecast, NDI, and wireless-display instructions.

Sync problems

Your sermon is designed to remain available locally even if cloud sync is unavailable. Open Account & Sync and choose Sync now after connectivity returns. Do not clear app data or uninstall before making a library backup or contacting support.

Restore Pro

On iPhone, iPad, or Android, open Account & Sync and tap Restore Purchases. Make sure you are signed into the same store account and Sermon Notes Pro account used for the purchase.

Something went wrong during a sermon

Do not delete the sermon or reinstall the app before contacting support. The app keeps local recovery data that may help restore a recent sermon state.

Privacy and account deletion

You can download a local library backup or permanently delete your cloud account from Account & Sync. If you no longer have the app, follow the steps on Delete Your Account. For another privacy request, use the email above and include “Privacy Request” in the subject.